Online & Advance Ticket Ordering
GEMS has a full-fledged professional ticketing system. Among its features are:
- ability for patrons to order tickets online, by phone, or purchase at the door
- payment by all major credit cards, check, or cash
- General Admission or Reserved Seating (some additional fees may apply)
- any number of ticket price classes and discounts (Prime, General, senior, student, society member, etc.)
- Print-at-home delivery option for tickets
- ability to create special promotional codes that provide a discount to selected constituencies or for last-minute sales
- ability to create subscription or similar "packages" that offer a discount for multiple event purchases
- tickets (printed by GEMS or print-at-home) include your name, contact info, and producer credits. Print-at-home tickets can include advertising for upcoming concerts or any other message you wish
- complete post-concert report showing sales by ticket type, discount coupons used, revenue, names and emails (and addresses of tickets ordered online)
For online ticketing, our fees are $75 to $250 per event, based on your organization's annual budget. We also charge a small processing fee to the patron (much lower than Ticketmaster, or Met Opera, or similar) to cover credit card costs and processing; we withhold 5.5–7% of the ticket price forwarded to you to cover admin fees. After that, we forward the list of "will call" orders and tickets to you. If you engage GEMS for Concert Services (below), we bring the tickets and staff a "will call" desk in the lobby.
A check for advance sales are mailed to you after the event.
Click here to order online ticketing
Front-of-House Services
We provide mature, well-dressed staff for ticket, CD and merchandise sales, ushers and house managers, and backstage hands as well as signage to help make your concert run smoothly. We bring a cash box, a supply of change, and electronic credit card "swiper" for very fast processing to minimize waiting in line. You receive a complete report of ticket and merchandise sales within days of your event. Fees are $60/hour (a typical concert will require about 10 hours, including consultation, ticket sales monitoring, on-site and financial concert closeouts). GEMS fiscal sponsored ensembles receive a 15% discount. Commission of 20% applies to merchandise sales (includes credit card fees) made onsite by GEMS staff and volunteers. Depending on the event, some GEMS staff may serve on a volunteer basis.
Click here to email Robby Meese, Director of Concert Services to for more information and to order front of house services